Drilldown: SMART UseCase

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SMART UseCase > Optional: Other & DocVersion : v 1.0.1 or v 1.0.2

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MintyDocsVersion:
Current (5)
MintyDocsProduct:
Genesys Use Cases (5)
MintyDocsManual:
GenesysCloud (2) · GenesysEngage-onpremises (1) · PureConnect (2)
ID:
BO11 (1) · CE08 (1) · CE09 (1) · CE43 (1) · OP01 (1)
Title:
None (4) · Genesys Business Communications (1)
Offering:
GenesysCloud (2) · GenesysEngage-onpremises (1) · PureConnect (2)
SellableItems:
None (2) · ASR and TTS (Optional) (1) · CIM (1) · CIM (HA) (1) · Conversation Manager (1) · Genesys Infomart (1) · Genesys Infomart - HA (optional) (1) · Genesys Interactive Insights (1) · GVP (1) · GVP HA (optional) (1) · Intelligent Automation Omnichannel Self-Service (2) · Intelligent Automation Omnichannel Self-Service (Optional (1) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (2) · Interaction Speech Rec Tier 1 - Additional Language (1) · Interaction Speech Rec Tier 1 - Base Language (1) · Interaction Speech Rec Tier 2 - Base Language (1) · Interaction Speech Rec Tier 3 - Additional Language (1) · Interaction Workspace (1) · ITTS Additional Language (1) · ITTS Base Langage (1) · PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) · PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (1) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) · PureConnect: MRCP ASR Feature License (Optional) (2) · PureConnect: Secure Input IVR (1) · PureConnect: Secure Input IVR (Optional) (1) · PureConnect: Speech Recognition Services (Optional) (2) · PureConnect: Voice XML Interpreter (1) · See list of optional Nuance items in NOTES section (1) · SIP Business Continuity (Optional) (1) · SIP Interaction (1) · SIP Interaction HA (optional) (1) · SIP Qualification & Parking (1) · SIP Qualification and Parking HA (Optional) (1) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (1)
RequiresAll:
None (3) · CE02 (1) · CE07 (1)
RequiresOr:
None (4) · BO02 (1) · BO03 (1)
Optional: (Click arrow to add another value)
Exceptions:
None (5)
Requires:
None (5)
Video:
None (4) · 443291013 (1)
DocVersion: (Click arrow to add another value)

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