Drilldown: SMART UseCase
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SMART UseCase > Title 
:
Genesys Employee Schedule Preferences or
None
& DocVersion :
1.4.0 or
v 1.0.1 or
v 1.2.3
:
Genesys Employee Schedule Preferences or
None
& DocVersion :
1.4.0 or
v 1.0.1 or
v 1.2.3 Use the filters below to narrow your results.
MintyDocsVersion:
MintyDocsProduct:
MintyDocsManual:
ID:
BO07 (1) ·
CE09 (1) ·
CE22 (1) ·
EE07 (1) ·
EE08 (1) ·
EE09 (1) ·
EE10-A (1) ·
EE10-D (1) ·
OP01 (1)
Title: (Click arrow to add another value)
Offering:
SellableItems:
None (2) ·
Advanced Server (4) ·
Advanced Session (4) ·
Basic Session (4) ·
Contact Center Level 1 (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Interaction Media Server - Large Appliance - Gen9 (3) ·
Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) (1) ·
Interaction Quality Manager (3) ·
Interaction Recorder Add-on (3) ·
Interaction Recorder Master Key Password (3) ·
Interaction Recorder Server (3) ·
Interaction Speech Rec Tier 1 - Additional Language (1) ·
Interaction Speech Rec Tier 1 - Base Language (1) ·
Interaction Speech Rec Tier 2 - Base Language (1) ·
Interaction Speech Rec Tier 3 - Additional Language (1) ·
Interaction Supervisor add-on (1) ·
Interaction Web Portal Agent License – Concurrent (3) ·
Interaction Web Portal Enterprise License (3) ·
Interaction Web Portal Organizational License (3) ·
Interaction Web Portal Server License (2) ·
Interaction Web Portal Server License (1) ·
ITTS Additional Language (1) ·
ITTS Base Langage (1) ·
Media Session (1) ·
No sellable items (2) ·
Optional: Professional Services customization for advanced callbacks (1) ·
Please see prerequisits (1) ·
PureConnect: Interaction Attendant Remote Data Query (Optional) (1) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) ·
PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) ·
PureConnect: MRCP ASR Feature License (Optional) (1) ·
PureConnect: Secure Input IVR (Optional) (1) ·
PureConnect: Speech Recognition Services (Optional) (1) ·
Screen Recorder Session (2) ·
For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1)
RequiresOr:
Exceptions:
Requires:
Video:
DocVersion: (Click arrow to add another value)
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