Drilldown: SMART Meta

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SMART Meta > Title : Genesys Predictive Engagement with Next Best Action or Genesys Predictive Routing for Customer Service or Genesys Shift Bidding

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ID:
BO06 (1) · EE11 (1) · SL10 (1)
Title: (Click arrow to add another value)
Subtitle:
Empower employees to influence their schedules (1) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) · Use machine learning to predict the right time to engage customers and the next best action to engage with. (1)
SolutionCategory:
Business Optimization (1) · Employee Engagement (1) · Sales (1)
Solution:
Inbound (1) · Sales (1) · Workforce Engagement (1)

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