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SMART Meta > Title : Genesys Predictive Engagement or Genesys Predictive Engagement with Next Best Action or Genesys Shrinkage Management

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ID:
CE37 (1) · EE03 (1) · SL09 (1) · SL10 (1)
Title: (Click arrow to add another value)
Subtitle:
Improve operational effectiveness by better managing agent non-working time (1) · Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. (1) · Use machine learning powered journey analytics to monitor website activity, predict visitor outcomes, and proactively engage with prospects and customers (1) · Use machine learning to predict the right time to engage customers and the next best action to engage with. (1)
SolutionCategory:
Customer Engagement (1) · Employee Engagement (1) · Sales (2)
Solution:
Digital (1) · Sales (2) · Workforce Engagement (1)

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