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SMART Meta > Title :
Genesys Outbound for Marketing or
Genesys Predictive Engagement or
Genesys Predictive Routing for Customer Service
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Increase contact rates using outbound voice campaigns (1) ·
Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) ·
Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. (1) ·
Use machine learning powered journey analytics to monitor website activity, predict visitor outcomes, and proactively engage with prospects and customers (1)
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