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SMART Meta > Title : Genesys Outbound Dialer or Genesys Predictive Routing for Customer Service or Genesys Speech Analytics

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ID:
BO06 (1) · CE11 (1) · CE39 (1) · EE22 (1) · WF03 (1)
Title: (Click arrow to add another value)
Subtitle:
Gain basic insight into voice interactions using speech analytics (2) · Improve customer communications and increase sales conversion using powerful dialer capabilities (1) · Improve customer communications with outbound calling (1) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1)
SolutionCategory:
None (1) · Business Optimization (1) · Customer Engagement (2) · Employee Engagement (1)
Solution:
Inbound (1) · Outbound (2) · Workforce Engagement (2)

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