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SMART Meta > Title : Genesys Agent Assist with Google Contact Center AI or Genesys IVR Recording or Genesys Predictive Engagement

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ID:
CE37 (1) · EE05 (1) · EE06 (1) · EE21 (1) · SL09 (1)
Title: (Click arrow to add another value)
Subtitle:
Monitor customer and agent conversations to provide the agent with timely prompts and additional information (1) · Record the entire IVR interaction (1) · stomer and agent conversations to provide the agent with timely prompts and additional information (1) · Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. (1) · Use machine learning powered journey analytics to monitor website activity, predict visitor outcomes, and proactively engage with prospects and customers (1)
SolutionCategory:
Customer Engagement (1) · Employee Engagement (3) · Sales (1)
Solution:
Digital (1) · Sales (1) · Workforce Engagement (3)

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