Drilldown: SMART Meta

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SMART Meta > Title : Genesys Agent Assist or Genesys Predictive Engagement with Next Best Action or Genesys Shrinkage Management

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ID:
EE03 (1) · EE31 (1) · SL10 (1)
Title: (Click arrow to add another value)
Subtitle:
Improve operational effectiveness by better managing agent non-working time (1) · Monitor conversations between the customer and agent to surface contextually relevant knowledge and FAQs. (1) · Use machine learning to predict the right time to engage customers and the next best action to engage with. (1)
SolutionCategory:
Employee Engagement (2) · Sales (1)
Solution:
Sales (1) · Workforce Engagement (2)

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