Drilldown: SMART Meta

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SMART Meta > Subtitle : Gain basic insight into voice interactions using speech analytics or Offer callback to queuing callers or Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent

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ID:
BO06 (1) · CE03 (1) · EE22 (1) · WF03 (1)
Title:
Genesys Callback (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Speech Analytics (2)
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SolutionCategory:
None (1) · Business Optimization (1) · Customer Engagement (1) · Employee Engagement (1)
Solution:
Inbound (2) · Workforce Engagement (2)

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