Drilldown: SMART Meta

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SMART Meta > Subtitle : Offer callback to queuing callers or Optimize tasks sent to workbins or Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent

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ID:
BO03 (1) · BO06 (1) · CE03 (1)
Title:
Genesys Callback (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Task Distribution-Workgroup (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
Business Optimization (2) · Customer Engagement (1)
Solution:
Digital (1) · Inbound (2)

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