Drilldown: SMART Meta

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SMART Meta > Subtitle : Offer a powerful new way for customers to connect with you directly in Messages or Optimize utilization for back-office and task-based workers or Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent

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ID:
BO06 (1) · CE34 (1) · EE26 (1)
Title:
Genesys Back-office Scheduling (1) · Genesys Messaging (1) · Genesys Predictive Routing for Customer Service (1)
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SolutionCategory:
Business Optimization (1) · Customer Engagement (1) · Employee Engagement (1)
Solution:
Digital (1) · Inbound (1) · Workforce Engagement (1)

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