Drilldown: SMART Meta

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SMART Meta > Subtitle : Monitor customer and agent conversations to provide the agent with timely prompts and additional information or Present your customers with a visual way to complete or complement voice interactions or Record voice and screen interactions

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ID:
CE10 (1) · EE05 (1) · EE08 (1) · WF05 (1)
Title:
Genesys Agent Assist with Google Contact Center AI (1) · Genesys Multimodal IVR (1) · Genesys Voice and Screen Recording (2)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (1) · Customer Engagement (1) · Employee Engagement (2)
Solution:
Self-Service and Automation (1) · Workforce Engagement (3)

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