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SMART Meta > Subtitle
:
Improve employee performance with quality management
or
Optimize employee utilization for voice interactions
or
Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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