Drilldown: SMART Meta

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SMART Meta > Subtitle : Enrich, prioritize and distribute missed conversion opportunities or Optimize utilization for back-office and task-based workers or Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent

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ID:
BO06 (1) · EE26 (1) · SL05 (1) · SL21 (1)
Title:
Genesys Back-office Scheduling (1) · Genesys Lead Engagement (2) · Genesys Predictive Routing for Customer Service (1)
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SolutionCategory:
Business Optimization (3) · Employee Engagement (1)
Solution:
Inbound (1) · Sales (2) · Workforce Engagement (1)

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