Drilldown: SMART Meta

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SMART Meta > Subtitle : Automate personal development plan for employees or Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent or None

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ID:
BO06 (1) · CE45 (1) · EE15 (1)
Title:
Genesys Contact Center Optimization (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Proficiency Development (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
Business Optimization (1) · Customer Engagement (1) · Employee Engagement (1)
Solution:
Digital (1) · Inbound (1) · Workforce Engagement (1)

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