Drilldown: SMART Meta

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SMART Meta > Subtitle : Apply personalized routing to digital interactions or Monitor customer and agent conversations to provide the agent with timely prompts and additional information or Optimize employee utilization for voice interactions

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ID:
CE20 (1) · EE01 (1) · EE05 (1)
Title:
Genesys Agent Assist with Google Contact Center AI (1) · Genesys Personalized Digital Routing (1) · Genesys Workforce Scheduling for Voice (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
Customer Engagement (1) · Employee Engagement (2)
Solution:
Digital (1) · Workforce Engagement (2)

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