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SMART Meta > Subtitle 
:
Monitor customer and agent conversations to provide the agent with timely prompts and additional information or
Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.
& Solution:
Inbound
:
Monitor customer and agent conversations to provide the agent with timely prompts and additional information or
Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.
& Solution:
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