Drilldown: GEcCap
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Agent Assist (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Dialog Engine NLU (1) ·
External LDAP Authentication (1) ·
External Task Routing (1) ·
Genesys Multicloud CX API: Provisioning (1) ·
Genesys Multicloud CX APIs: Statistics (1) ·
Genesys Multicloud CX APIs: Workspace API / Voice, Chat (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
GPlus Adapter for Salesforce (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
In-browser WebRTC Support (1) ·
Knowledge Management (1) ·
Open-Internet-Connected Agents (1) ·
Predictive Engagement (1) ·
Predictive Engagement Salesforce Marketo Integration (1) ·
Predictive Routing (1) ·
Recording Connector (1) ·
Workspace (1) ·
Workspace Toolkit (1)
Agent Assist (1) ·
ChatBot, VoiceBot (1) ·
Default config (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
Gplus Adaptor for Salesforce (1) ·
GWS API (1) ·
Knowledge Management (1) ·
NA (1) ·
Platform, Portal -- available ONE login (1) ·
Predictive Engagement (1) ·
Predictive RoutingPM_SME=Rob Marchand (1) ·
Recording Connector – Self-Service (1) ·
TBD (1) ·
Workspace (1) ·
Workspace Toolkit (1) ·
WWE (1)
None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Dialog Engine NLU (1) ·
External LDAP Authentication (1) ·
Genesys Multicloud CX API: Provisioning (1) ·
Genesys Multicloud CX APIs: Statistics (1) ·
Genesys Multicloud CX APIs: Workspace API / Voice, Chat (1) ·
In-browser WebRTC Support (1) ·
Open-Internet-Connected Agents (1) ·
Predictive Engagement Salesforce Marketo Integration (1) ·
Workspace Toolkit (1)
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