Drilldown: GEC AzAWSDiffs UseCases

CE16 (1) · CE27 (1) · CE37 (1)

Genesys Co-browse (1) · Genesys Email Routing (1) · Genesys Predictive Engagement (1)

Digital (1)

AWS (1) · AWS, Azure (1)

GA (1)

None (1) · EAP (1)

Bhanu Suravarapu · dilipkarthik jayamohan · Dinesh Neralla · Gayetri Bhattacharjee · Jonathan McKenzie · Jose Ruiz · Lee Qiao · Michael Davies · Michele Fisher · Mike Davies · Stephane Saada · Test · Umer Rabbani · Veit Irtenkauf · Other · None

ver 1.1.1 (1) · ver 1.1.5 (1) · ver 1.2.2 (1)

None (1) · Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option (1)