Drilldown: GEC AzAWSDiffs UseCases
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Genesys Advanced Text and Speech Analytics (1) ·
Genesys Agent Assist (1) ·
Genesys Back office Scheduling (1) ·
Genesys Cloud Quality Assurance and Compliance (1) ·
Genesys Compliance Recording (1) ·
Genesys Employee Schedule Preferences (1) ·
Genesys IVR Recording (1) ·
Genesys Omnichannel Workforce Scheduling (1) ·
Genesys Quality Management (1) ·
Genesys Selective Recording (1) ·
Genesys Shift Bidding (1) ·
Genesys Shrinkage Management (1) ·
Genesys Speech Analytics (1) ·
Genesys Task-based Scheduling (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Training and Activity Scheduling (1) ·
Genesys Voice and Screen Recording (1) ·
Genesys Voice Recording (1) ·
Genesys WFM Third Party Integration (1) ·
Genesys Workforce Scheduling for Voice (1) ·
Resource Management? (1)
None (1) ·
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) ·
Required location-based storage for recordings -- geography dependent. (1) ·
Technically, supported but not published yet (1)
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