Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Notes : Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. or Technically, supported but not published yet

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Code:
CE12 (1) · CE13 (1) · WE01 (1) · WE02 (1)
Name:
Genesys Cloud Quality Assurance and Compliance (1) · Genesys Omnichannel Notification (1) · Genesys SMS Notification (1) · Resource Management? (1)
ProductCategory:
Outbound (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
None (1) · AWS, Azure (1)
AWS Status:
GA (1) · _TBC (1)
Azure Status:
EAP (1) · _TBC (1)
UseCaseOwner PM:
Lee Qiao (1) · Mike Davies (1)
GEC UseCaseVersion:
None (1) · ver 1.1.4 (1) · ver 1.2.0 (1)
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