Drilldown: GEC AzAWSDiffs UseCases
GEC AzAWSDiffs UseCases > Notes 
:
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. or
None
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Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. or
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CE03 (1) ·
CE07 (1) ·
CE08 (1) ·
CE12 (1) ·
CE13 (1) ·
CE18 (1) ·
CE19 (1) ·
CE22 (1) ·
CE27 (1) ·
CE29 (1) ·
CE31 (1) ·
CE34 (1) ·
CE37 (1) ·
CE41 (1) ·
EE01 (1) ·
EE02 (1) ·
EE03 (1) ·
EE09 (1) ·
EE10 - A (1) ·
EE10 - B (1) ·
EE10 - C (1) ·
EE10 - D (1) ·
EE11 (1) ·
EE12 (1) ·
EE21 (1) ·
EE22 (1) ·
EE23 (1) ·
EE24 (1) ·
EE25 (1) ·
EE26 (1) ·
EE27 (1) ·
EE28 (1) ·
EE29 (1) ·
EE30 (1) ·
EE31 (1)
Name:
Genesys Advanced Text and Speech Analytics (1) ·
Genesys Agent Assist (1) ·
Genesys Back office Scheduling (1) ·
Genesys Callback (1) ·
Genesys Chat Routing (1) ·
Genesys Chatbots (1) ·
Genesys Co-browse (1) ·
Genesys Compliance Recording (1) ·
Genesys Customer Authentication (1) ·
Genesys Digital Callback (1) ·
Genesys Employee Schedule Preferences (1) ·
Genesys IVR Recording (1) ·
Genesys Messaging (1) ·
Genesys Omnichannel Notification (1) ·
Genesys Omnichannel Workforce Scheduling (1) ·
Genesys Predictive Engagement (1) ·
Genesys Quality Management (1) ·
Genesys Selective Recording (1) ·
Genesys Shift Bidding (1) ·
Genesys Shrinkage Management (1) ·
Genesys SMS Notification (1) ·
Genesys SMS Routing (1) ·
Genesys Social Media Routing (1) ·
Genesys Speech Analytics (1) ·
Genesys Task-based Scheduling (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Training and Activity Scheduling (1) ·
Genesys Voice Payment (1) ·
Genesys Voicebots (1) ·
Genesys WFM Third Party Integration (1) ·
Genesys Workforce Scheduling for Voice (1)
ProductCategory:
CloudWebServiceSupport:
AWS Status:
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