Drilldown: GEC AzAWSDiffs UseCases
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Code:
Name:
Genesys Call Routing (1) ·
Genesys Chat Routing (1) ·
Genesys Chatbots (1) ·
Genesys Cloud Quality Assurance and Compliance (1) ·
Genesys Customer Authentication (1) ·
Genesys Email Routing (1) ·
Genesys Omnichannel Notification (1) ·
Genesys Outbound Dialer (1) ·
Genesys Predictive Engagement (1) ·
Genesys SMS Notification (1) ·
Genesys SMS Routing (1) ·
Genesys Voice Payment (1) ·
Genesys Voicebots (1) ·
Genesys Work and Lead Distribution (1) ·
Resource Management? (1)
ProductCategory:
CloudWebServiceSupport: (Click arrow to add another value)
UseCaseOwner PM:
GEC UseCaseVersion:
Notes:
None (1) ·
B/EEC+OBE Voice only, OBE standalone supports other media too (1) ·
Last agent routing is not supported at this time - Feb-2021 (1) ·
Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option (1) ·
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. (1) ·
Technically, supported but not published yet (1) ·
This will likely incorporate email in the future (1)
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