Drilldown: GEC AzAWSDiffs UseCases
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Genesys Advanced Text and Speech Analytics (1) ·
Genesys Compliance Recording (1) ·
Genesys IVR Recording (1) ·
Genesys Omnichannel Notification (1) ·
Genesys Outbound Dialer (1) ·
Genesys Quality Management (1) ·
Genesys Selective Recording (1) ·
Genesys SMS Notification (1) ·
Genesys Speech Analytics (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Training and Activity Scheduling (1) ·
Genesys Voice and Screen Recording (1) ·
Genesys Voice Payment (1) ·
Genesys Voice Recording (1)
None (1) ·
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) ·
B/EEC+OBE Voice only, OBE standalone supports other media too (1) ·
Required location-based storage for recordings -- geography dependent. (1) ·
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. (1)
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