Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > UseCaseOwner PM : Jose Ruiz or Mike Davies or Veit Irtenkauf

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Code:
BO02 (1) · CE08 (1) · CE11 (1) · CE12 (1) · CE13 (1) · CE19 (1) · CE34 (1) · EE07 (1) · EE08 (1) · EE09 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE29 (1) · EE30 (1)
Name:
Genesys Advanced Text and Speech Analytics (1) · Genesys Compliance Recording (1) · Genesys Messaging (1) · Genesys Omnichannel Notification (1) · Genesys Outbound Dialer (1) · Genesys Quality Management (1) · Genesys Selective Recording (1) · Genesys SMS Notification (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Voice and Screen Recording (1) · Genesys Voice Payment (1) · Genesys Voice Recording (1) · Genesys Work and Lead Distribution (1)
ProductCategory:
Digital (1) · Outbound (1) · Self Service & Automation (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM: (Click arrow to add another value)
GEC UseCaseVersion:
ver 1.0.0 (1) · ver 1.0.1 (1) · ver 1.0.3 (1) · ver 1.0.4 (1) · ver 1.1.1 (1) · ver 1.1.3 (1) · ver 1.1.4 (1) · ver 1.1.5 (1) · ver 1.2.0 (1) · ver 2.1.2 (1)
Notes:
None (1) · Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) · B/EEC+OBE Voice only, OBE standalone supports other media too (1) · Required location-based storage for recordings -- geography dependent. (1) · Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. (1) · This will likely incorporate email in the future (1)

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