Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > UseCaseOwner PM : Dinesh Neralla or Jose Ruiz or Lee Qiao

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Code:
CE18 (1) · CE29 (1) · EE07 (1) · EE08 (1) · EE09 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE29 (1) · EE30 (1) · WE01 (1) · WE02 (1)
Name:
Genesys Advanced Text and Speech Analytics (1) · Genesys Chat Routing (1) · Genesys Cloud Quality Assurance and Compliance (1) · Genesys Compliance Recording (1) · Genesys Quality Management (1) · Genesys Selective Recording (1) · Genesys SMS Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Voice and Screen Recording (1) · Genesys Voice Recording (1) · Resource Management? (1)
ProductCategory:
Digital (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
None (1) · AWS (1) · AWS, Azure (1)
AWS Status:
GA (1) · _TBC (1)
Azure Status:
None (1) · EAP (1) · _TBC (1)
UseCaseOwner PM: (Click arrow to add another value)
GEC UseCaseVersion:
None (1) · ver 1.0.1 (1) · ver 1.0.3 (1) · ver 1.0.4 (1) · ver 1.1.3 (1) · ver 1.1.4 (1) · ver 1.1.5 (1)
Notes:
None (1) · Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) · Required location-based storage for recordings -- geography dependent. (1) · Technically, supported but not published yet (1)

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