Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > ProductCategory : Digital or Inbound or Test

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Code:
BO02 (1) · CE01 (1) · CE03 (1) · CE16 (1) · CE18 (1) · CE19 (1) · CE22 (1) · CE27 (1) · CE29 (1) · CE34 (1) · CE37 (1) · TestFormEntry (1)
Name:
Genesys Call Routing (1) · Genesys Callback (1) · Genesys Chat Routing (1) · Genesys Co-browse (1) · Genesys Digital Callback (1) · Genesys Email Routing (1) · Genesys Messaging (1) · Genesys Predictive Engagement (1) · Genesys SMS Routing (1) · Genesys Social Media Routing (1) · Genesys Work and Lead Distribution (1) · TestFormEntry (1)
ProductCategory: (Click arrow to add another value)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1) · Test (1)
AWS Status:
GA (1) · Test (1)
Azure Status:
None (1) · EAP (1) · Test (1)
UseCaseOwner PM:
Dinesh Neralla (1) · Gayetri Bhattacharjee (1) · Stephane Saada (1) · Test (1) · Umer Rabbani (1) · Veit Irtenkauf (1)
GEC UseCaseVersion:
Test (1) · ver 1.0.0 (1) · ver 1.0.1 (1) · ver 1.1.1 (1) · ver 1.1.2 (1) · ver 1.1.4 (1) · ver 1.1.5 (1) · ver 1.2.1 (1) · ver 1.2.2 (1)
Notes:
None (1) · Last agent routing is not supported at this time - Feb-2021 (1) · Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option (1) · Test (1) · This will likely incorporate email in the future (1)

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