Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Notes : Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option or Last agent routing is not supported at this time - Feb-2021

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Code:
CE01 (1) · CE16 (1)
Name:
Genesys Call Routing (1) · Genesys Email Routing (1)
ProductCategory:
Digital (1) · Inbound (1)
CloudWebServiceSupport:
AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
EAP (1)
UseCaseOwner PM:
Gayetri Bhattacharjee (1) · Stephane Saada (1)
GEC UseCaseVersion:
ver 1.1.5 (1) · ver 1.2.1 (1)
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