Drilldown: GEC AzAWSDiffs UseCases
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GEC AzAWSDiffs UseCases > Notes 
:
Last agent routing is not supported at this time - Feb-2021 or
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. or
None
:
Last agent routing is not supported at this time - Feb-2021 or
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. or
None Use the filters below to narrow your results.
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Genesys Advanced Text and Speech Analytics (1) ·
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Genesys Predictive Engagement (1) ·
Genesys Selective Recording (1) ·
Genesys Shift Bidding (1) ·
Genesys Shrinkage Management (1) ·
Genesys SMS Notification (1) ·
Genesys SMS Routing (1) ·
Genesys Social Media Routing (1) ·
Genesys Speech Analytics (1) ·
Genesys Task-based Scheduling (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Training and Activity Scheduling (1) ·
Genesys Voice Payment (1) ·
Genesys Voicebots (1) ·
Genesys WFM Third Party Integration (1) ·
Genesys Workforce Scheduling for Voice (1)
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