Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Notes : Last agent routing is not supported at this time - Feb-2021 or Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. or This will likely incorporate email in the future

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Code:
BO02 (1) · CE01 (1) · CE12 (1) · CE13 (1)
Name:
Genesys Call Routing (1) · Genesys Omnichannel Notification (1) · Genesys SMS Notification (1) · Genesys Work and Lead Distribution (1)
ProductCategory:
Digital (1) · Inbound (1) · Outbound (1)
CloudWebServiceSupport:
AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
EAP (1)
UseCaseOwner PM:
Gayetri Bhattacharjee (1) · Mike Davies (1) · Veit Irtenkauf (1)
GEC UseCaseVersion:
ver 1.1.1 (1) · ver 1.1.4 (1) · ver 1.2.0 (1) · ver 1.2.1 (1)
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