Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Notes : B/EEC+OBE Voice only, OBE standalone supports other media too or Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option or Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud.

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Code:
CE11 (1) · CE12 (1) · CE13 (1) · CE16 (1)
Name:
Genesys Email Routing (1) · Genesys Omnichannel Notification (1) · Genesys Outbound Dialer (1) · Genesys SMS Notification (1)
ProductCategory:
Digital (1) · Outbound (1)
CloudWebServiceSupport:
AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
EAP (1)
UseCaseOwner PM:
Mike Davies (1) · Stephane Saada (1)
GEC UseCaseVersion:
ver 1.1.4 (1) · ver 1.1.5 (1) · ver 1.2.0 (1) · ver 2.1.2 (1)
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