Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Notes : Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. or This will likely incorporate email in the future

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Code:
BO02 (1) · CE12 (1) · CE13 (1) · EE09 (1)
Name:
Genesys Omnichannel Notification (1) · Genesys Quality Management (1) · Genesys SMS Notification (1) · Genesys Work and Lead Distribution (1)
ProductCategory:
Digital (1) · Outbound (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM:
Jose Ruiz (1) · Mike Davies (1) · Veit Irtenkauf (1)
GEC UseCaseVersion:
ver 1.1.1 (1) · ver 1.1.3 (1) · ver 1.1.4 (1) · ver 1.2.0 (1)
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