Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Notes : Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or Last agent routing is not supported at this time - Feb-2021 or Test

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Code:
CE01 (1) · EE09 (1) · TestFormEntry (1)
Name:
Genesys Call Routing (1) · Genesys Quality Management (1) · TestFormEntry (1)
ProductCategory:
Inbound (1) · Test (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1) · Test (1)
AWS Status:
GA (1) · Test (1)
Azure Status:
None (1) · EAP (1) · Test (1)
UseCaseOwner PM:
Gayetri Bhattacharjee (1) · Jose Ruiz (1) · Test (1)
GEC UseCaseVersion:
Test (1) · ver 1.1.3 (1) · ver 1.2.1 (1)
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