Drilldown: GEC AzAWSDiffs UseCases
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GEC AzAWSDiffs UseCases > Notes 
:
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option or
None
:
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option or
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Genesys Advanced Text and Speech Analytics (1) ·
Genesys Agent Assist (1) ·
Genesys Back office Scheduling (1) ·
Genesys Callback (1) ·
Genesys Chat Routing (1) ·
Genesys Chatbots (1) ·
Genesys Co-browse (1) ·
Genesys Compliance Recording (1) ·
Genesys Customer Authentication (1) ·
Genesys Digital Callback (1) ·
Genesys Email Routing (1) ·
Genesys Employee Schedule Preferences (1) ·
Genesys IVR Recording (1) ·
Genesys Messaging (1) ·
Genesys Omnichannel Workforce Scheduling (1) ·
Genesys Predictive Engagement (1) ·
Genesys Quality Management (1) ·
Genesys Selective Recording (1) ·
Genesys Shift Bidding (1) ·
Genesys Shrinkage Management (1) ·
Genesys SMS Routing (1) ·
Genesys Social Media Routing (1) ·
Genesys Speech Analytics (1) ·
Genesys Task-based Scheduling (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Training and Activity Scheduling (1) ·
Genesys Voice Payment (1) ·
Genesys Voicebots (1) ·
Genesys WFM Third Party Integration (1) ·
Genesys Workforce Scheduling for Voice (1)
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