Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Notes : Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option or This will likely incorporate email in the future

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Code:
BO02 (1) · CE16 (1) · EE09 (1)
Name:
Genesys Email Routing (1) · Genesys Quality Management (1) · Genesys Work and Lead Distribution (1)
ProductCategory:
Digital (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM:
Jose Ruiz (1) · Stephane Saada (1) · Veit Irtenkauf (1)
GEC UseCaseVersion:
ver 1.1.1 (1) · ver 1.1.3 (1) · ver 1.1.5 (1)
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