Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Name : Genesys Advanced Text and Speech Analytics or Genesys Email Routing or Genesys Task-based Scheduling

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Code:
CE16 (1) · EE23 (1) · EE28 (1)
Name: (Click arrow to add another value)
ProductCategory:
Digital (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM:
Jose Ruiz (1) · Michele Fisher (1) · Stephane Saada (1)
GEC UseCaseVersion:
ver 1.0.4 (1) · ver 1.1.4 (1) · ver 1.1.5 (1)
Notes:
None (1) · Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option (1)

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