Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > UseCaseOwner PM : Jose Ruiz or Veit Irtenkauf & GEC UseCaseVersion: Other

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Code:
BO02 (1) · CE19 (1) · CE34 (1) · EE07 (1) · EE08 (1) · EE09 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE29 (1) · EE30 (1)
Name:
Genesys Advanced Text and Speech Analytics (1) · Genesys Compliance Recording (1) · Genesys Messaging (1) · Genesys Quality Management (1) · Genesys Selective Recording (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Voice and Screen Recording (1) · Genesys Voice Recording (1) · Genesys Work and Lead Distribution (1)
ProductCategory:
Digital (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM: (Click arrow to add another value)
GEC UseCaseVersion: (Click arrow to add another value)
Notes:
None (1) · Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) · Required location-based storage for recordings -- geography dependent. (1) · This will likely incorporate email in the future (1)

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