Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > GEC UseCaseVersion : ver 1.1.3 or ver 1.1.5 or ver 1.2.1

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Code:
CE01 (1) · CE08 (1) · CE16 (1) · EE03 (1) · EE09 (1) · EE10 - D (1) · EE11 (1) · EE22 (1)
Name:
Genesys Call Routing (1) · Genesys Email Routing (1) · Genesys Employee Schedule Preferences (1) · Genesys Quality Management (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Speech Analytics (1) · Genesys Voice Payment (1)
ProductCategory:
Digital (1) · Inbound (1) · Self Service & Automation (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM:
Bhanu Suravarapu (1) · Gayetri Bhattacharjee (1) · Jose Ruiz (1) · Mike Davies (1) · Stephane Saada (1)
GEC UseCaseVersion: (Click arrow to add another value)
Notes:
None (1) · Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) · Last agent routing is not supported at this time - Feb-2021 (1) · Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option (1)

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