Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > GEC UseCaseVersion : ver 1.1.3 or ver 1.1.4 or ver 2.1.2

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Code:
CE07 (1) · CE11 (1) · CE12 (1) · CE18 (1) · EE09 (1) · EE10 - A (1) · EE10 - B (1) · EE10 - C (1) · EE10 - D (1) · EE11 (1) · EE23 (1) · EE24 (1) · EE25 (1)
Name:
Genesys Advanced Text and Speech Analytics (1) · Genesys Chat Routing (1) · Genesys Customer Authentication (1) · Genesys Employee Schedule Preferences (1) · Genesys Outbound Dialer (1) · Genesys Quality Management (1) · Genesys Shift Bidding (1) · Genesys SMS Notification (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1)
ProductCategory:
Digital (1) · Outbound (1) · Self Service & Automation (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1)
AWS Status:
GA (1)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM:
Bhanu Suravarapu (1) · Dinesh Neralla (1) · Jonathan McKenzie (1) · Jose Ruiz (1) · Mike Davies (1)
GEC UseCaseVersion: (Click arrow to add another value)
Notes:
None (1) · Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) · B/EEC+OBE Voice only, OBE standalone supports other media too (1) · Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. (1)

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