Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > CloudWebServiceSupport: Other & UseCaseOwner PM : Gayetri Bhattacharjee or Jose Ruiz

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Code:
CE01 (1) · EE07 (1) · EE08 (1) · EE09 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE29 (1) · EE30 (1)
Name:
Genesys Advanced Text and Speech Analytics (1) · Genesys Call Routing (1) · Genesys Compliance Recording (1) · Genesys Quality Management (1) · Genesys Selective Recording (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Voice and Screen Recording (1) · Genesys Voice Recording (1)
ProductCategory:
Inbound (1) · Workforce Engagement Management (1)
CloudWebServiceSupport: (Click arrow to add another value)
AWS Status:
GA (1)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM: (Click arrow to add another value)
GEC UseCaseVersion:
ver 1.0.3 (1) · ver 1.0.4 (1) · ver 1.1.3 (1) · ver 1.1.4 (1) · ver 1.1.5 (1) · ver 1.2.1 (1)
Notes:
None (1) · Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) · Last agent routing is not supported at this time - Feb-2021 (1) · Required location-based storage for recordings -- geography dependent. (1)

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