Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Azure Status: None & Notes : Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option or None

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CE03 (1) · CE19 (1) · CE22 (1) · CE27 (1) · CE34 (1) · EE01 (1) · EE02 (1) · EE03 (1) · EE10 - A (1) · EE10 - B (1) · EE10 - C (1) · EE10 - D (1) · EE11 (1) · EE12 (1) · EE21 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE26 (1) · EE27 (1) · EE28 (1) · EE29 (1) · EE30 (1) · EE31 (1)
Name:
Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Assist (1) · Genesys Back office Scheduling (1) · Genesys Callback (1) · Genesys Co-browse (1) · Genesys Compliance Recording (1) · Genesys Digital Callback (1) · Genesys Employee Schedule Preferences (1) · Genesys IVR Recording (1) · Genesys Messaging (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Selective Recording (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Task-based Scheduling (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Training and Activity Scheduling (1) · Genesys WFM Third Party Integration (1) · Genesys Workforce Scheduling for Voice (1)
ProductCategory:
Digital (1) · Inbound (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1)
AWS Status:
GA (1)
Azure Status: (Click arrow to add another value)
UseCaseOwner PM:
Bhanu Suravarapu (1) · dilipkarthik jayamohan (1) · Jose Ruiz (1) · Michael Davies (1) · Michele Fisher (1) · Stephane Saada (1) · Umer Rabbani (1) · Veit Irtenkauf (1)
GEC UseCaseVersion:
ver 1.0.0 (1) · ver 1.0.1 (1) · ver 1.0.3 (1) · ver 1.0.4 (1) · ver 1.1.2 (1) · ver 1.1.3 (1) · ver 1.1.4 (1) · ver 1.1.5 (1) · ver 1.1.6 (1) · ver 1.2.2 (1) · ver 1.2.4 (1)
Notes: (Click arrow to add another value)

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