Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > Azure Status: None & Notes : Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or None

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Code:
CE03 (1) · CE19 (1) · CE22 (1) · CE27 (1) · CE34 (1) · EE01 (1) · EE02 (1) · EE03 (1) · EE09 (1) · EE10 - A (1) · EE10 - B (1) · EE10 - C (1) · EE10 - D (1) · EE11 (1) · EE12 (1) · EE21 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE26 (1) · EE27 (1) · EE28 (1) · EE29 (1) · EE30 (1) · EE31 (1)
Name:
Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Assist (1) · Genesys Back office Scheduling (1) · Genesys Callback (1) · Genesys Co-browse (1) · Genesys Compliance Recording (1) · Genesys Digital Callback (1) · Genesys Employee Schedule Preferences (1) · Genesys IVR Recording (1) · Genesys Messaging (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Quality Management (1) · Genesys Selective Recording (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Task-based Scheduling (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Training and Activity Scheduling (1) · Genesys WFM Third Party Integration (1) · Genesys Workforce Scheduling for Voice (1)
ProductCategory:
Digital (1) · Inbound (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1)
AWS Status:
GA (1)
Azure Status: (Click arrow to add another value)
UseCaseOwner PM:
Bhanu Suravarapu (1) · dilipkarthik jayamohan (1) · Jose Ruiz (1) · Michael Davies (1) · Michele Fisher (1) · Stephane Saada (1) · Umer Rabbani (1) · Veit Irtenkauf (1)
GEC UseCaseVersion:
ver 1.0.0 (1) · ver 1.0.1 (1) · ver 1.0.3 (1) · ver 1.0.4 (1) · ver 1.1.2 (1) · ver 1.1.3 (1) · ver 1.1.4 (1) · ver 1.1.5 (1) · ver 1.1.6 (1) · ver 1.2.2 (1) · ver 1.2.4 (1)
Notes: (Click arrow to add another value)

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