Drilldown: GCXI Metric
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Use the filters below to narrow your results.
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dataType:
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
??? (2) ·
CBF_AGENT_ADDED_TO_IXN (2) ·
CBF_CALLBACK_ACCEPTED (2) ·
CBF_CALLBACK_ACCEPTED_TS (2) ·
CBF_CALLBACK_ATTEMPTS (2) ·
CBF_CALLBACK_OFFERED (2) ·
CBF_CALLBACK_OFFERED_TS (2) ·
CBF_CALLBACK_OFFERS_PER_SESSION (2) ·
CBF_CALLBACK_OFFER_TIME (2) ·
CBF_CONN_WAITING_AGENT_TIME (2) ·
CBF_CUSTOMER_CONNECTED_TS (2) ·
CBF_CUSTOMER_READY_TO_START_IXN_TS (2) ·
CBF_DESIRED_TIME_TS (2) ·
CBF_DESIRED_TS_TIME (2) ·
CBF_ESTABLISH_MEDIA_IXN_TIME (2) ·
CBF_EWT_READY_TO_START_IXN (2) ·
CBF_EWT_WHEN_OFFERED (2) ·
CBF_LAST_CALLBACK_OFFERED_TS (2) ·
CBF_LAST_CALLBACK_OFFER_TIME (2) ·
CBF_POS_READY_TO_START_IXN (2) ·
CBF_POS_WHEN_OFFERED (2) ·
CBF_SERVICE_START_TS (2) ·
CBF_START_DATE_TIME_KEY (2) ·
CBF_TIMEOUT_WAITING (2) ·
CBF_WAIT_AGENT_OFFLINE_TIME (2) ·
CBF_XFER_TO_AGENT_FAILED (2) ·
IRF_CUSTOMER_ACW_DURATION (2) ·
IRF_CUSTOMER_DIAL_DURATION (2) ·
IRF_CUSTOMER_HOLD_DURATION (2) ·
T_IRF_CUSTOMER_HOLD_TIME (2) ·
T_IRF_CUSTOMER_WRAP_TIME (2) ·
T_IRF_RCV_CUSTOMER_ACW_DURATION (2) ·
T_IRF_RCV_CUSTOMER_HOLD_DURATION (2)
dbTable:
AG2_CALLBACK_[*].EWT_WHEN_OFFERED (2) ·
CALLBACK_FACT_GI2.AGENT_ADDED_TO_IXN (2) ·
CALLBACK_FACT_GI2.CALLBACK_ACCEPTED (2) ·
CALLBACK_FACT_GI2.CALLBACK_ACCEPTED_TS_TIME (2) ·
CALLBACK_FACT_GI2.CALLBACK_ATTEMPTS (2) ·
CALLBACK_FACT_GI2.CALLBACK_OFFERED (2) ·
CALLBACK_FACT_GI2.CALLBACK_OFFERED_TS_TIME (2) ·
CALLBACK_FACT_GI2.CALLBACK_OFFERS_PER_SESSION (2) ·
CALLBACK_FACT_GI2.CALLBACK_OFFER_TIME (2) ·
CALLBACK_FACT_GI2.CONN_WAITING_AGENT_TIME (2) ·
CALLBACK_FACT_GI2.CUSTOMER_CONNECTED_TS_TIME (2) ·
CALLBACK_FACT_GI2.CUSTOMER_READY_TO_START_IXN_TS_TIME (2) ·
CALLBACK_FACT_GI2.DESIRED_TIME_TS (2) ·
CALLBACK_FACT_GI2.DESIRED_TS_TIME (2) ·
CALLBACK_FACT_GI2.ESTABLISH_MEDIA_IXN_TIME (2) ·
CALLBACK_FACT_GI2.EWT_READY_TO_START_IXN (2) ·
CALLBACK_FACT_GI2.IXN_REQ_AGENT (2) ·
CALLBACK_FACT_GI2.LAST_CALLBACK_OFFERED_TS_TIME (2) ·
CALLBACK_FACT_GI2.LAST_CALLBACK_OFFER_TIME (2) ·
CALLBACK_FACT_GI2.POS_READY_TO_START_IXN (2) ·
CALLBACK_FACT_GI2.POS_WHEN_OFFERED (2) ·
CALLBACK_FACT_GI2.PUSH_DELIVERY_CONFRMD_TS_TIME (2) ·
CALLBACK_FACT_GI2.READY_START_MEDIA_TS_TIME (2) ·
CALLBACK_FACT_GI2.SERVICE_START_TS_TIME (2) ·
CALLBACK_FACT_GI2.START_DATE_TIME_KEY (2) ·
CALLBACK_FACT_GI2.TIMEOUT_WAITING (2) ·
CALLBACK_FACT_GI2.WAIT_AGENT_OFFLINE_TIME (2) ·
CALLBACK_FACT_GI2.XFER_TO_AGENT_FAILED (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_ACW_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_DIAL_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_HOLD_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_ACW_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_ACW_DURATION_RCV (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_HOLD_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_HOLD_DURATION_RCV (2)
calculation:
usedIn:
cloud:
premise:
project:
notproject:
anchor:
CallbackDetail (2) ·
CallbackDetailAccepted (2) ·
CallbackDetailAddedAgent (2) ·
CallbackDetailCallbackAcceptedTimestamp (2) ·
CallbackDetailCallbackAttempts (2) ·
CallbackDetailCallbackOfferedTimestamp (2) ·
CallbackDetailCallbackOffersperSession (2) ·
CallbackDetailConnectWaitingTime (2) ·
CallbackDetailCustomerConnectedTimestamp (2) ·
CallbackDetailCustomerReadyToStartTimestamp (2) ·
CallbackDetailDesiredTime (2) ·
CallbackDetailDesiredTimeStamp (2) ·
CallbackDetailEstablishTime (2) ·
CallbackDetailExpectedWaitTime (2) ·
CallbackDetailExpectedWaitTimeWhenOffered (2) ·
CallbackDetailLastCallbackOfferedTime (2) ·
CallbackDetailLastCallbackOfferedTimestamp (2) ·
CallbackDetailOffered (2) ·
CallbackDetailOfflineWaitingTime (2) ·
CallbackDetailPositioninQueue (2) ·
CallbackDetailPositioninQueueWhenOffered (2) ·
CallbackDetailPushDeliveryConfirmedTimestamp (2) ·
CallbackDetailReadyToStartTimestamp (2) ·
CallbackDetailRequestedAgentAssistance (2) ·
CallbackDetailServiceStartTimestamp (2) ·
CallbackDetailStartDateTimeKey (2) ·
CallbackDetailTimeoutWarning (2) ·
CallbackDetailTransferFailed (2) ·
DetailHandlingAttemptCustomerDialTime (2) ·
DetailHandlingAttemptCustomerHoldTime (2) ·
DetailHandlingAttemptCustomerWrapTime (2) ·
DetailTransferSourceCustomerHoldTime (2) ·
DetailTransferSourceCustomerWrapTime (2) ·
DetailTransferTargetCustomerHoldTime (2) ·
DetailTransferTargetCustomerWrapTime (2)
Showing below up to 4 results in range #1 to #4.
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