Drilldown: GCXI Metric

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GCXI Metric > mediaType: Voice & usedIn : Interaction Traffic Report or None

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type:
None (2) · Detail (2) · Disposition (10) · Dispostion (2)
mediaType: (Click arrow to add another value)
dataType:
Number (10)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Business Attribute > BA Consults (2) · Business Attribute > BA Customer (2) · Callback (2) · Callback > Detail (2) · Outbound Contact > Agent Contact (2) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Q Consults (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (10) · Outbound Contact > Agent Contact (2) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
internalMetricID:
None (6) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (4)
Other values:
dbTable:
None (8)
Other values:
calculation:
None (10) · Calculated as AG2_ID_*.CONSULT_RCV_WARM_ENGAGE_TIME plus AG2_ID_*.CONSULT_RCV_WARM_HOLD_TIME. (2) · Calculated as AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME, or as AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME + AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · Calculated as the sum of AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME and AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) · Calculated based on the (Activity > Queue) Consult Received Warm Time and Consult Received Accepted Warm metrics. (2) · Calculated based on the (Activity > Queue) Consult Received Wrap Time and Consult Received Wrap metrics. (2) · Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. (2) · Calculated based on the (BA Customer >) Max Abandoned Waiting Time and Standard Abandoned Waiting metrics. (2) · Calculated based on the Abandoned Inviting and Offered Business Attribute metrics. (2) · Calculated based on the Business Attribute > Consult Received Warm Time and Consult Received Accepted Warm metrics. (2) · Calculated based on the Business Attribute > Consult Received Warm Wrap Time and Consult Received Warm Wrap metrics. (2) · Calculated based on the Business Attribute > Consult Received Wrap Time and Consult Received Wrap metrics. (2) · Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. (2) · Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics. (2) · Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. (2) · Calculated based on the Queue > Consult Received Warm Time and Queue > Consult Received Accepted Warm metrics. (2) · Calculated based on the Queue > Consult Received Warm Wrap Time and Queue > Consult Received Accepted Warm Wrap metrics. (2) · Calculated based on the Queue > Consult Received Wrap Time and Queue > Consult Received Wrap metrics. (2) · Calculated based on the Queue > Hold, Queue > Q Consults > Consult Received Hold, and Queue > Q Consults > Consult Received Warm Hold metrics. (2) · Calculated based on the Queue > Max Abandoned Waiting Time and Queue > Standard Abandoned Waiting metrics. (2) · Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) · Calculated based on the Queue > Short Abandoned Waiting and Queue > Entered metrics. (2) · Calculated based on the Queue > Wrap Time, Queue > Q Consults > Consult Received Wrap Time, and Queue > Q Consults > Consult Received Warm Wrap Time metrics. (2) · Calculated based on the Queue > Wrap, Queue > Q Consults > Consult Received Wrap, and Queue > Q Consults > Consult Received Warm Wrap metrics. (2) · Refer to the Callback > Callbacks and Callback > Added Agents metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
anchor:
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