Drilldown: GCXI Metric

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GCXI Metric > mediaType: Open (sync) & internalMetricID: Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1_PCT, Q_ABANDONED_STI_2_PCT, and so on) & calculation: Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20).

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Queue > Q Customer & Consults > Abandoned Waiting ST1 (2)
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Abandon Delay Report (2)
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QueueCustomerAndConsultsAbandonedWaitingPercentAbandonedWaitingST120 (2)

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