Drilldown: GCXI Metric

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GCXI Metric > mediaType: Open (sync) & internalMetricID: Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1_PCT, Q_ABANDONED_STI_2_PCT, and so on)

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type:
Disposition (2)
mediaType: (Click arrow to add another value)
dataType:
Number (2)
folder:
Queue > Q Customer & Consults > Abandoned Waiting ST1 (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID: (Click arrow to add another value)
dbTable:
None (2)
calculation:
Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2)
usedIn:
Abandon Delay Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
QueueCustomerAndConsultsAbandonedWaitingPercentAbandonedWaitingST120 (2)

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