Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: Outbound Contact > Agent Contact & calculation: Calculated based on the Engage Time, Hold Time, Wrap Time, Consult Received Time, Consult Received Wrap Time, Consult Received Warm Time activity metrics.

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type:
Disposition (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_HANDLE_TIME (2)
dbTable:
None (2)
calculation: (Click arrow to add another value)
usedIn:
Agent Group Business Attribute Report (2) · Agent Performance Dashboard (2) · Agent Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityHandleTime (2)

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