Drilldown: GCXI Metric
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Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder:
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
A_ACCEPTED (2) ·
A_CA_DATE_TIME_KEY (2) ·
A_CONSULT_RCV_WARM_HOLD (2) ·
A_CONSULT_RCV_WARM_TIME (2) ·
A_CONSULT_RCV_WARM_WRAP (2) ·
A_CONSULT_RCV_WARM_WRAP_TIME (2) ·
A_CONSULT_RECEIVED_ACCEPTED (2) ·
A_CONSULT_RECEIVED_HOLD (2) ·
A_CONSULT_RECEIVED_TIME (2) ·
A_CONSULT_RECEIVED_WRAP (2) ·
A_CONSULT_RECEIVED_WRAP_TIME (2) ·
A_ENGAGE_TIME (2) ·
A_ENGAGE_TIME_AVG (2) ·
A_HANDLE_TIME (2) ·
A_HANDLE_TIME_AVG (2) ·
A_HOLD (2) ·
A_HOLD_TIME (2) ·
A_HOLD_TIME_AVG (2) ·
A_INVITE (2) ·
A_INVITE_TIME (2) ·
A_OFFERED (2) ·
A_REVENUE (2) ·
A_SHORT (2) ·
A_TRANSFER_INIT_AGENT (2) ·
A_WRAP (2) ·
A_WRAP_TIME (2)
dbTable:
None (2) ·
AG2_AGENT_CAMPAIGN_[*].DATE_TIME_KEY (2) ·
AG2_AGENT_GRP_[*].ACCEPTED (2) ·
AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_HOLD (2) ·
AG2_AGENT_GRP_[*].HOLD_TIME (2) ·
AG2_AGENT_GRP_[*].INVITE (2) ·
AG2_AGENT_GRP_[*].INVITE_TIME (2) ·
AG2_AGENT_GRP_[*].OFFERED (2) ·
AG2_AGENT_GRP_[*].REVENUE (2) ·
AG2_AGENT_GRP_[*].SATISFACTION (2) ·
AG2_AGENT_GRP_[*].SHORT (2) ·
AG2_AGENT_GRP_[*].TRANSFER_INIT_AGENT (2) ·
AG2_AGENT_GRP_[*].WRAP (2) ·
AG2_AGENT_QUEUE_[*].WRAP_TIME (2) ·
AG2_AGENT_[*].ACCEPTED (2) ·
AG2_AGENT_[*].CONSULT_RCV_WARM_HOLD (2) ·
AG2_AGENT_[*].CONSULT_RCV_WARM_WRAP or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_WRAP (2) ·
AG2_AGENT_[*].CONSULT_RCV_WARM_WRAP_TIME or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_WRAP_TIME (2) ·
AG2_AGENT_[*].CONSULT_RECEIVED_ACCEPTED or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_AGENT_[*].CONSULT_RECEIVED_HOLD or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_HOLD (2) ·
AG2_AGENT_[*].CONSULT_RECEIVED_WRAP or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_WRAP (2) ·
AG2_AGENT_[*].CONSULT_RECEIVED_WRAP_TIME or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_WRAP_TIME (2) ·
AG2_AGENT_[*].ENGAGE_TIME or AG2_AGENT_GRP_[*].ENGAGE_TIME (2) ·
AG2_AGENT_[*].HOLD or AG2_AGENT_GRP_[*].HOLD (2) ·
AG2_AGENT_[*].HOLD_TIME (2) ·
AG2_AGENT_[*].INVITE (2) ·
AG2_AGENT_[*].INVITE_TIME (2) ·
AG2_AGENT_[*].OFFERED (2) ·
AG2_AGENT_[*].REVENUE (2) ·
AG2_AGENT_[*].SATISFACTION (2) ·
AG2_AGENT_[*].SHORT (2) ·
AG2_AGENT_[*].TRANSFER_INIT_AGENT (2) ·
AG2_AGENT_[*].WRAP (2) ·
Calculated based on the Wrap Time and Wrap Activity metrics. (2)
calculation:
None (4) ·
Calculated as Engage Time divided by Accepted Agent metrics. (2) ·
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) ·
Calculated as the sum of AG2_AGENT_[*].CONSULT_RCV_WARM_ENGAGE_TIME and AG2_AGENT_[*].CONSULT_RCV_WARM_HOLD_TIME, or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME and AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) ·
Calculated as the sum of AG2_AGENT_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_[*].CONSULT_RECEIVED_HOLD_TIME, or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
Calculated based on the Engage Time, Hold Time, Wrap Time, Consult Received Time, Consult Received Wrap Time, Consult Received Warm Time activity metrics. (2) ·
Calculated based on the Hold and Hold Time Activity metrics. (2)
usedIn:
None (4) ·
Agent Activity (2) ·
Agent Conduct Report (2) ·
Agent Group Business Attribute Report (2) ·
Agent Group Interaction handling Report (2) ·
Agent Interaction Hierarchy Report (2) ·
Agent Interaction State (2) ·
Agent Interval Based Report (2) ·
Agent Outbound Campaign Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Social Engagement Report (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Agent Task Dashboard (2) ·
Agent Utilization Email Report (2) ·
Agent Utilization Report (2) ·
Predictive Routing Agent Dashboard (2) ·
Predictive Routing Agent Occupancy Report (Active Time & Predictive) (2) ·
Predictive Routing Agent Occupancy Report (Active Time and Predictive) (2) ·
Supervisor Dashboard (2) ·
Survey Statistics Report (2) ·
Task Routing Agent Activity (2) ·
Task Routing Agent Group Activity (2) ·
Transfer Dashboard (2)
cloud:
premise:
project:
notproject:
anchor:
AgentActivityAccepted (2) ·
AgentActivityAvgEngageTime (2) ·
AgentActivityAvgHandleTime (2) ·
AgentActivityAvgHoldTime (2) ·
AgentActivityAvgWrapTime (2) ·
AgentActivityConsultReceivedAccepted (2) ·
AgentActivityConsultReceivedHold (2) ·
AgentActivityConsultReceivedTime (2) ·
AgentActivityConsultReceivedWarmHold (2) ·
AgentActivityConsultReceivedWarmTime (2) ·
AgentActivityConsultReceivedWarmWrap (2) ·
AgentActivityConsultReceivedWarmWrapTime (2) ·
AgentActivityConsultReceivedWrap (2) ·
AgentActivityConsultReceivedWrapTime (2) ·
AgentActivityEngageTime (2) ·
AgentActivityHandleTime (2) ·
AgentActivityHold (2) ·
AgentActivityHoldTime (2) ·
AgentActivityInvite (2) ·
AgentActivityInviteTime (2) ·
AgentActivityOffered (2) ·
AgentActivityRevenue (2) ·
AgentActivitySatisfaction (2) ·
AgentActivityShort (2) ·
AgentActivityTransferInitiatedAgent (2) ·
AgentActivityWrapTime (2) ·
OutboundContactStartDateTimeKey (2)
Showing below up to 4 results in range #1 to #4.
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