Drilldown: GCXI Metric

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GCXI Metric > dbTable: None & usedIn : Application Summary Report or Model Efficiency

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type:
Disposition (2)
mediaType:
All (2)
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Number (2)
folder:
Business Attribute > BA Predictive Routing (2)
displaysInFolder:
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displaysInFolder Cloud:
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internalMetricID:
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calculation:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) · Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2)
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cloud:
yes (2)
premise:
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anchor:
BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) · BusinessAttributeBAPredictiveRoutingPercentError (2)

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