Drilldown: GCXI Metric

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GCXI Metric > dbTable: None

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internalMetricID:
None (24) · Q_HANDLE_TIME_AVG (4) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (4) · Q_TRANSFER_INIT_AGENT_PCT (4) · A_TRANSFER_INIT_AGENT_PCT (4) · Q_ABANDONED_INVITE_PCT (4) · Q_INVITE_TIME_AVG (4) · T_INVITE_TIME_AVG (4) · A_CONSULT_RCV_WARM_WRAP_TIME_AVG (4) · T_ABANDONED_INVITE_PCT (4)
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calculation:
None (8)
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usedIn:
None (20) · Agent Outbound Campaign Report (4) · Bot Dashboard (4) · Predictive Routing - AHT & QUEUE (4) · Predictive Routing Operational Report (4) · Agent Transfer Summary Report (4) · Transfer Dashboard (4)
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